jiliasai Privacy Policy

1. Introduction

jiliasai ("we," "us," or "our") operates the online gaming platform accessible at jiliasai.vip. We are committed to protecting the privacy and personal data of every player who uses our platform, particularly Filipino players across Manila, Cebu, Davao, Quezon City, Makati, and the rest of the Philippines.

This Privacy Policy describes how jiliasai collects, processes, stores, and protects personal information in connection with your use of our website, mobile interface, and related services. It also outlines your rights under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and how you may exercise those rights.

By registering an account or continuing to use the jiliasai platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the platform and contact our support team to close your account.

2. Data We Collect

jiliasai collects personal data that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of data we collect include:

2.1 Registration Data

• Full legal name as it appears on your government-issued ID
• Date of birth (used to verify the 21+ age requirement)
• Email address and mobile phone number
• Residential address (city, province, country)
• Username and encrypted password

2.2 Identity Verification (KYC) Data

• Copies of government-issued identification (e.g., Philippine passport, SSS ID, PhilSys National ID, driver's license)
• Proof of address documents (e.g., utility bills, bank statements)
• Selfie or liveness verification images where required
• Proof of payment method ownership

2.3 Financial Data

• Deposit and withdrawal transaction records
• Payment method details (GCash number, PayMaya account, bank account details for BPI, BDO, Metrobank)
• Transaction amounts in Philippine Peso (PHP)

2.4 Gaming Activity Data

• Game history, bet amounts, win/loss records
• Session duration and login timestamps
• Bonus and promotion usage history

2.5 Technical Data

• IP address and approximate geolocation
• Device type, operating system, and browser information
• Cookies and session identifiers
• Referring URLs and navigation patterns on jiliasai.vip

2.6 Communications Data

• Live chat transcripts and support ticket records
• Email correspondence with the jiliasai support team
• Feedback and survey responses

3. How We Use Your Data

jiliasai uses the personal data we collect for the following purposes:

• Account Management: To create, maintain, and secure your jiliasai player account, including authentication and password recovery.
• Identity Verification: To verify your age (21+) and identity in compliance with Philippine anti-money laundering (AML) regulations and KYC requirements.
• Payment Processing: To process deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and other supported payment channels.
• Gaming Services: To deliver the games, betting markets, and platform features you access on jiliasai.
• Regulatory Compliance: To meet our obligations under Philippine law, including reporting requirements to relevant gaming and financial regulatory authorities.
• Fraud Prevention: To detect, investigate, and prevent fraudulent activity, money laundering, bonus abuse, and other prohibited conduct.
• Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance.
• Responsible Gaming: To monitor gaming patterns and intervene where necessary to support player wellbeing, including enforcing self-exclusion requests.
• Platform Improvement: To analyze usage patterns and improve the jiliasai platform, user interface, and game offerings.
• Marketing Communications: To send you promotional offers and updates about jiliasai, where you have provided consent to receive such communications. You may opt out at any time.

4. Legal Basis for Processing

jiliasai processes your personal data on the following legal grounds under the Philippine Data Privacy Act of 2012:

• Contractual Necessity: Processing is necessary to perform our obligations under the jiliasai Terms & Conditions, including account management, payment processing, and game delivery.
• Legal Obligation: Processing is required to comply with applicable Philippine laws, including AML regulations, KYC requirements, and gaming regulatory obligations.
• Legitimate Interests: Processing is necessary for jiliasai's legitimate interests in fraud prevention, platform security, and service improvement, provided these interests are not overridden by your rights.
• Consent: For marketing communications and non-essential cookies, we rely on your explicit consent, which you may withdraw at any time without affecting the lawfulness of prior processing.

5. Data Sharing & Disclosure

jiliasai does not sell, rent, or trade your personal data to third-party marketers. We may share your data only in the following limited circumstances:

• Service Providers: We engage trusted third-party service providers (e.g., payment processors, KYC verification platforms, cloud hosting providers) who process data on our behalf under strict data processing agreements.
• Regulatory Authorities: We may disclose data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other competent Philippine authorities when required by law or regulatory order.
• Law Enforcement: We may disclose data to law enforcement agencies where required by a valid legal process, court order, or to protect the rights and safety of jiliasai, its players, or the public.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the successor entity, subject to equivalent privacy protections.

6. Cookies & Tracking Technologies

jiliasai uses cookies and similar technologies (such as web beacons and local storage) to operate and improve the platform. The types of cookies we use include:

• Essential Cookies: Required for the platform to function, including session management, authentication, and security features. These cannot be disabled.
• Analytics Cookies: Used to understand how players navigate jiliasai, which pages are most visited, and where technical issues occur. This data is aggregated and anonymized.
• Preference Cookies: Used to remember your settings and preferences, such as language and display options.
• Marketing Cookies: Used to deliver relevant promotional content. These are only set with your consent.

You can manage or disable non-essential cookies through your browser settings at any time. Note that disabling certain cookies may affect the functionality of the jiliasai platform.

7. Data Retention

jiliasai retains your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by applicable Philippine law. Specific retention periods include:

• Account Data: Retained for the duration of your active account and for a minimum of five (5) years following account closure, in compliance with AML record-keeping requirements.
• KYC Documents: Retained for a minimum of five (5) years from the date of submission or account closure, whichever is later.
• Transaction Records: Retained for a minimum of five (5) years in accordance with Philippine financial record-keeping obligations.
• Support Communications: Retained for three (3) years from the date of the last interaction.
• Marketing Consent Records: Retained until you withdraw consent, plus one (1) year for audit purposes.

After the applicable retention period, personal data is securely deleted or anonymized in accordance with jiliasai's data disposal procedures.

8. Data Security

jiliasai implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• TLS/SSL encryption for all data in transit between your device and jiliasai servers
• AES-256 encryption for sensitive data stored at rest, including KYC documents and financial records
• Multi-factor authentication options for player accounts
• Role-based access controls limiting data access to authorized personnel only
• Regular security audits and penetration testing of the jiliasai platform
• Intrusion detection systems and real-time security monitoring
• Staff training on data protection and privacy obligations

While jiliasai takes all reasonable precautions to protect your data, no system is completely immune to security risks. In the event of a data breach that is likely to result in a risk to your rights and freedoms, jiliasai will notify you and the National Privacy Commission (NPC) in accordance with applicable Philippine law.

9. Your Data Rights

As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by jiliasai:

• Right to be Informed: You have the right to know what personal data jiliasai collects about you and how it is used.
• Right to Access: You may request a copy of the personal data jiliasai holds about you at any time.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used format and to transmit it to another data controller where technically feasible.
• Right to Object: You may object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, subject to jiliasai's overriding legal obligations.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to Lodge a Complaint: If you believe jiliasai has violated your data privacy rights, you may lodge a complaint with the Philippine National Privacy Commission (NPC).

To exercise any of these rights, please contact the jiliasai support team via live chat or email. We will respond to all verified data requests within thirty (30) days in accordance with applicable law.

10. Children's Privacy

The jiliasai platform is strictly intended for individuals aged 21 years and above. We do not knowingly collect personal data from anyone under the age of 21. If we become aware that a registered account belongs to an individual under 21, we will immediately suspend the account, void any associated balances, and securely delete the personal data collected in connection with that account.

If you believe a minor has registered on jiliasai, please contact our support team immediately via live chat so we can take prompt action.

11. Policy Updates

jiliasai reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When we make material changes, we will notify registered players via the email address on file and update the "Last updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how jiliasai protects your personal data. Your continued use of the platform following any update constitutes your acceptance of the revised policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or jiliasai's data practices, please reach out to our support team through the following channels:

• Live Chat: Available 24/7 via the chat widget on every page of jiliasai.vip
• Email: [email protected]

Our support team includes Filipino-speaking agents available around the clock, serving players from Manila, Cebu, Davao, Quezon City, Makati, Pasig, Iloilo, and all across the Philippines. We are committed to addressing all privacy-related inquiries promptly and transparently.